About Us
At SureFire IT, our goal is simple: to empower Edmonton businesses with cybersecurity and IT support solutions that work for them, not against them. We’re committed to building lasting relationships with our clients, treating their goals as our own, and ensuring their technology is an asset, not a cost.
We believe in proactive, strategic solutions that help businesses stay ahead. Whether it’s addressing cybersecurity threats, resolving IT issues, or implementing forward-thinking plans, we approach every challenge with care, professionalism, and a collaborative spirit.
By fostering meaningful connections and providing top-notch cybersecurity and IT support services, SureFire IT strives to be more than an IT provider—we aim to be a trusted partner in your success.
Meet our team
Information to come!
How many years have you been in the IT field?
Over 7 years throughout my career, and 1 year at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
The importance of password management and how to use password management tools.
What’s one thing people are surprised to learn about you?
I was in school to become a teacher but took time off after 2nd year to work and save money. I never went back because I found work opportunities that fit my passion for being creative, working with great people and helping people in one way or another.
Information to come!
How many years have you been in the IT field?
Over 10 years in the IT field and 7 years at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
The importance of keeping software and devices up to date with security patches.
What’s one thing people are surprised to learn about you?
I played a lot of sports growing up. Name a sport and I probably played it. A memorable moment was winning the City Championships with my high school basketball team after a season of gruelling 5 am practices and relentless determination.
How many years have you been in the IT field?
Over 8 years throughout my career, and 1 year at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Enabling Multi-Factor Authentication (MFA) is one of the simplest and most effective ways to protect accounts.
What’s one thing people are surprised to learn about you?
I was an artsy person growing up. I used to compete in various art contests and even pursued Fine Arts as my first college degree before switching to IT.
(Reed’s also our PowerShell Ninja and Server Whisperer)
How many years have you been in the IT field?
16 years. All of them have been spent with SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Use a password manager! It keeps all your passwords stored securely and ensures you’re not re-using passwords.
What’s one thing people are surprised to learn about you?
I’m an avid reader of Sci-Fi and Fantasy novels and usually have a book in my backpack ready for any break. Next time you see me, ask me what I’m reading!
Rob also looks after front line support.
How many years have you been in the IT field?
I’ve been at SureFire for 3 years, but have been around computers for 30+. Who remembers MS-DOS, Windows 3.x?
What’s one thing you wish people knew about IT or cybersecurity?
I wish people would pay more attention to emails they receive. Just because there is a link doesn’t mean you have to click it.
What’s one thing people are surprised to learn about you?
I used to be in a rock band with dreams of making it big. That didn’t happen. And the pay, well, it wasn’t very good.
How many years have you been in the IT field?
Over 8 years. 6 of them have been at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Microsoft Defender is much better than you think! Paying for subscriptions to additional 3rd party anti-virus software is not always necessary.
What’s one thing people are surprised to learn about you?
I do my best to eat healthy, but I have a really big sweet tooth. You’ll find me opting for candy over any other types of treats!
Information to come!
How many years have you been in the IT field?
Over 7 years throughout my career, and 1 year at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
The importance of password management and how to use password management tools.
What’s one thing people are surprised to learn about you?
I was in school to become a teacher but took time off after 2nd year to work and save money. I never went back because I found work opportunities that fit my passion for being creative, working with great people and helping people in one way or another.
Information to come!
How many years have you been in the IT field?
Over 10 years in the IT field and 7 years at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
The importance of keeping software and devices up to date with security patches.
What’s one thing people are surprised to learn about you?
I played a lot of sports growing up. Name a sport and I probably played it. A memorable moment was winning the City Championships with my high school basketball team after a season of gruelling 5 am practices and relentless determination.
How many years have you been in the IT field?
Over 8 years throughout my career, and 1 year at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Enabling Multi-Factor Authentication (MFA) is one of the simplest and most effective ways to protect accounts.
What’s one thing people are surprised to learn about you?
I was an artsy person growing up. I used to compete in various art contests and even pursued Fine Arts as my first college degree before switching to IT.
(Reed’s also our PowerShell Ninja and Server Whisperer)
How many years have you been in the IT field?
16 years. All of them have been spent with SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Use a password manager! It keeps all your passwords stored securely and ensures you’re not re-using passwords.
What’s one thing people are surprised to learn about you?
I’m an avid reader of Sci-Fi and Fantasy novels and usually have a book in my backpack ready for any break. Next time you see me, ask me what I’m reading!
Rob also looks after front line support.
How many years have you been in the IT field?
I’ve been at SureFire for 3 years, but have been around computers for 30+. Who remembers MS-DOS, Windows 3.x?
What’s one thing you wish people knew about IT or cybersecurity?
I wish people would pay more attention to emails they receive. Just because there is a link doesn’t mean you have to click it.
What’s one thing people are surprised to learn about you?
I used to be in a rock band with dreams of making it big. That didn’t happen. And the pay, well, it wasn’t very good.
How many years have you been in the IT field?
Over 8 years. 6 of them have been at SureFire IT.
What’s one thing you wish people knew about IT or cybersecurity?
Microsoft Defender is much better than you think! Paying for subscriptions to additional 3rd party anti-virus software is not always necessary.
What’s one thing people are surprised to learn about you?
I do my best to eat healthy, but I have a really big sweet tooth. You’ll find me opting for candy over any other types of treats!
Our story
SureFire IT began with a shared commitment to helping small businesses thrive by leveraging technology to create a meaningful impact. From the outset, the team has been united by a passion for empowering businesses to see technology as a strategic tool rather than just a cost. This vision, inspired by founder Jesse Jervis’ experiences in enterprise IT, has shaped the company’s growth and culture.
The name “SureFire” was inspired by a phrase from Jesse’s grandfather, embodying the company’s mission to deliver reliable, client-focused IT solutions. Since its founding in 2006, the SureFire team has built a reputation for innovation, strong relationships, and a dedication to doing things “the SureFire way.”
Today, SureFire IT thrives as a trusted provider of Edmonton IT Support, with every team member aligned around the same values of care, collaboration, and excellence. Combining technical expertise with genuine client relationships, the team continues to stand out by delivering solutions that empower clients to succeed.
Join the SureFire team
In our dynamic industry, the work is challenging but it’s also deeply rewarding. Our Edmonton IT Support team is highly driven and dedicated to the company’s core values. We pride ourselves on the integrity and expertise that we demonstrate to our clients. Staying fast and efficient is our competitive edge.
Team
oriented
We work in a business casual, open-concept and highly collaborative environment. The team works hard but has fun doing it, from team building, to lunches, or ice cream just because!
Great
technology
As a leader in Edmonton IT Support, our team has access to leading-edge technologies, keeping us swift and productive. We encourage work-life balance and equip everyone with secure remote access to all business applications.
Growth
opportunities
At SureFire IT Solutions, the opportunities for personal and professional development are almost endless. We attend regular technical workshops and training sessions, and encourage industry certifications.
We don’t have any career opportunities available right now, but please check back!